Provisional Psychologist Hub

Frequently Asked Questions

Welcome to our FAQ page – your go-to resource for quick answers about supervision, subscriptions, placements, and all things Provisional Psychologist Hub. Whether you're just getting started or deep into your journey as a provisional psychologist, we’ve compiled the most common questions we receive to make your experience smoother. Still can’t find what you’re looking for? Our friendly team is always here to help, why not book a call back.

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I have exceeded my supervision entitlements, but I have been doing the same ongoing appointment since I started, how can I be over?

Your membership is made up of a combination of group supervision, individual supervision and leave. You need to ensure you are booking into your groups on the recommended frequency in line with your membership entitlements and cancelling your supervision 4 weeks per year when you go on leave. Refer to the service agreement for membership entitlements, refer to your professional development for a workshop on understanding your membership.

We provide regular updates on your membership usage to keep you on track and to give you an opportunity to balance out your session times when you are over or in credit for your supervision balance. Our support team are great at supporting you with any questions you have. Email [email protected] to ask or phone 1300 604 685.

How do I add a secondary supervisor?

You can add a secondary supervisor by submitting a formal letter to AHPRA via the document portal. The letter will need to outline the name and registration number of your new secondary supervisor and it must be signed by your principal supervisor. We can provide a template on request if you need to add all of our supervisors. Email [email protected] to ask for one.

How do I get my logbooks signed?

We will send you a link to upload your logbooks with your appointment reminder 2 days prior. If you missed this appointment reminder for individual supervision you can email directly to your supervisor. For group supervision please upload your logbooks HERE.

How do I change my ongoing appointment time?

If you know the time you want is available, just let us know the time you would like to move to by emailing [email protected] If you are just changing your appointment as a once off, then you can do this via our online portal by cancelling the relevant appointment and booking a new one with the relevant supervisor. Here is a link to our booking portal; https://clientportal.zandahealth.com/clientportal/pph

I am a member. Do I need to reduce or cancel my supervision when I book a group?

No, our support team will do this for you but do allow 1 business day for the change to take effect. If you have already made the changes be sure to drop our support team an email on [email protected] so they don't also change your bookings.

I have purchased a top up, how do I book groups and ensure that my individual supervision isn’t adjusted?

Add a note ‘top up’ in the notes of your appointment booking or email [email protected] to advise them on the dates you booked for top ups.

How do I book a psychometric assessment?

Bookings are now online, the booking date you select must be at least 4 month post commencement of your membership. https://www.provisionalpsych.com.au/offers/kz6Q7m2H/checkout

My principal supervisor is away, what do I do?

You can book secondary supervision with any of our supervisors using the online portal here: https://clientportal.zandahealth.com/clientportal/pph

You can also use our find a supervisor search tool here; https://findasupervisor.provisionalpsych.com.au/

I want to submit a case report for review, what do I do?

Case Report Review Booking Steps

Step 1
Visit the Psychology Board of Australia website to download your Case Report Submission Form and checklist, if required.

Step 2
Browse our Supervisor Directory to find your preferred Case Report Board Approved Supervisor.

Step 3
Head to our Online Booking Portal and select the "Case Report Review" service to book your 1.5-hour indirect supervision session.

Step 4
Upload your case report via the Supervision Booking Portal once your appointment is confirmed. You can do this by navigating to the "Forms" section or using the upload link provided in your confirmation email or reminder sent 2 days prior.

Everything you need to know about our case report services is available here; https://www.provisionalpsych.com.au/casereports

I need my supervisor/s to sign my change/ addition of role what do I do?

To complete your change or addition of role, please follow the professional development series "Navigating the Psychology Board of Australia: Application Forms and Submission Process" available in your online library:
https://provisionalpsych.com.au/library

If you do not yet have access to this series, you can sign up here:
https://www.provisionalpsych.com.au/offers/6EAT38oy/checkout

When you're ready for us to review your application for potential sign off, please upload it via the following link:
https://www.provisionalpsych.com.au/Application-Submission42

Please note:

We do not accept applications via email.
There is no fee for application review if you intend to engage in regular supervision with us.

Can I change my membership?

Memberships are designed to be flexible to accommodate long term changes to your work role. If you have had a long term change to your hours and your membership needs to change, please let us know by emailing [email protected] A change of membership level will mean that we cancel your current membership, allow you to settle any excess supervision if applicable, allowing you to purchase your new membership.

Can I put my membership on hold while I go on holidays?

There are 4 weeks of holidays built into your membership each year, your membership continues while you are on leave. Leave periods longer than 4 weeks at a time should be discussed with our support team in advance so that we can consider your circumstances to provide the best guidance. Leave periods longer than 8 weeks should be requested in advance for approval with AHPRA, refer to your professional development "Navigating the Psychology Board of Australia: Application Forms and Submission Process" for a template letter.

Professional Development is available in your library here; https://provisionalpsych.com.au/library

How do I change my bank details for my membership?

Login to your professional development library, click on the circle in the top right hand corner of the screen and select settings.

I need more supervision than my membership allows this month, but I don’t want to change levels, what can I do?

There are a range of options to top up and swap supervision in your membership, checkout upgrades on the membership webpage here, https://www.provisionalpsych.com.au/join

You can top up and book additional hours as frequently as you wish. Top ups remain current for as long as your membership is active.

What is Psychological Practice? (internship)

We recommend referring to section 3 of your internship guidelines to see how AHPRA defines psychological practice while also providing clear examples of what you can and can't log towards your internship program.

What insurance do I need?

When practising, you must have appropriate professional indemnity arrangements in place that meet the Board’s registration standard.

You must have PII, or some alternative form of indemnity cover that complies with the Board’s registration standard, for all aspects of your practice, in all locations in Australia. Initial registration and annual renewal of registration requires a declaration that you will be covered for all aspects of practice for the whole period of the registration. You may be covered by your Australian employer’s PII—you will need to confirm this with your employer.

For more information, view the full Professional Indemnity Insurance registration standard here; https://www.ahpra.gov.au/Registration/Registration-Standards/PII.aspx