Privacy Policy

Service Delivery and Client Information

Provisional Psychologist Hub Pty Ltd
ABN: 31 644 928 423
Trading names:

• Provisional Psychologist Hub
• Psychologist Hub
• Psychology Supervisor Hub

Postal address: PO Box 6, Kilcoy, QLD, 4515
Email: [email protected]
Phone: 1300 604 685
Last reviewed: August 2026
Version: 3

1. About this Privacy Policy

Provisional Psychologist Hub Pty Ltd (referred to in this Privacy Policy as “Provisional Psychologist Hub”, “we”, “us” or “our”) is committed to protecting the privacy, confidentiality and security of personal information entrusted to us.

This Privacy Policy explains how Provisional Psychologist Hub collects, holds, uses, discloses, stores and protects personal information and sensitive information, including health information.

Provisional Psychologist Hub provides professional supervision, professional development, application consultation, career and professional support, psychometric assessment resources and related services to psychologists, provisional psychologists, supervisees, supervisors and other participants.

Although our primary services are focused on supporting psychologists and provisional psychologists rather than providing psychological treatment directly to members of the public, the provision of supervision may involve discussion of, and records relating to, the psychological assessment, diagnosis, treatment and management of clients of provisional psychologists. We therefore recognise that information held by Provisional Psychologist Hub may include sensitive and health information.

Provisional Psychologist Hub manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable, as well as other relevant legal, professional and ethical obligations.

The Office of the Australian Information Commissioner (OAIC) recognises that organisations providing health services and holding health information are covered by the Privacy Act, including where the organisation may otherwise be a small business.

2. Our commitment to privacy

We aim to:

• collect only information that is reasonably necessary for our functions and activities;
• collect personal information fairly and transparently;
• explain how we use and disclose personal information;
• protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure;
• maintain accurate and up-to-date information where reasonably necessary;
• provide individuals with appropriate access to, and correction of, personal information we hold about them;
• manage complaints about privacy appropriately; and
• retain and securely dispose of information in accordance with applicable legal, professional, operational and record-keeping requirements.

3. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether it is recorded in material form or not.

Personal information may include a person's name, contact details, date of birth, employment information, education and registration information, correspondence, financial information, records of services provided, supervision records, application information and other information that identifies or could reasonably identify an individual.

Personal information can be contained in many different types of records, including emails, forms, case notes, supervision notes, communications, administrative records, invoices, payment records and other documents.

4. What is sensitive information?

Sensitive information is a particular category of personal information that receives additional protections under the Privacy Act.

Depending on the services provided and information supplied to us, we may collect or hold sensitive information including:

• health information;
• psychological or mental health information;
• information relating to psychological practice and client care;
• professional competency and performance information;
• information relating to ethical or professional conduct;
• information relating to registration and regulatory matters;
• racial or ethnic information;
• criminal record information where relevant to a service or regulatory requirement; and
• other sensitive information where reasonably necessary for our functions or activities.

Health information is considered particularly sensitive under Australian privacy law.

We will respond to correction requests within a reasonable period and generally within 30 calendar days where practicable.

5. What personal information do we collect?

The type of information we collect depends on the nature of the relationship and services being provided.

This may include:

Identity and contact information

• full name;
• preferred name;
• postal address;
• email address;
• telephone number;
• date of birth;
• identity verification information;
• government-issued identification where required for identity verification or attendance verification; and
• other information reasonably necessary to confirm identity.

Government-issued identification may be collected for purposes including Masterclass attendance verification and identity verification associated with privacy requests. Where identification is collected for these purposes, we take reasonable steps to protect it and retain or dispose of it in accordance with applicable requirements.

Professional and registration information

This may include:

• AHPRA registration information;
• Psychology Board of Australia pathway information;
• university and educational information;
• qualifications;
• employment information;
• proposed or current psychological practice;
• supervision pathway;
• supervision requirements;
• professional development;
• application and registration documentation;
• logbooks and progress information; and
• information relating to professional competence and development.

Supervision information

Where we provide supervision services, we may collect and hold information relating to:

• supervision appointments and attendance;
• supervision discussions;
• supervision case notes;
• reflective practice;
• professional development;
• competency development;
• case reports;
• assessment reports;
• psychological practice;
• written communications;
• reports and other professional documentation;
• logbooks;
• ethical dilemmas;
• progress and development;
• concerns relating to professional conduct or competence; and
• information necessary to meet regulatory and professional obligations.

Information relating to clients discussed during supervision

Supervision may necessarily involve information about clients of a supervisee.

Supervisees are expected to de-identify client information wherever reasonably possible before providing information to Provisional Psychologist Hub or a supervisor.

Where client or other third-party information is included in supervision records, we take reasonable steps to protect that information and limit access and disclosure to what is reasonably necessary including but not limited to;

• IP address;
• device information;
• browser information;
• website usage and interaction information; and
• cookie and online identifier information.

6. How do we collect personal information?

We generally collect personal information directly from the individual to whom the information relates.

Information may be collected through:

• our website;
• online enquiry and application forms;
• Zanda Practice Management Software;
• Stripe;
• Monday.com forms and systems;
• Kajabi;
• email;
• telephone;
• SMS;
• online booking systems;
• Google Meet;
• supervisor and supervisee communications;
• documents submitted for supervision or application consultation;
• third parties authorised by the individual; and
• other service providers or organisations where collection is permitted or required by law.

We may also receive information from supervisors, employers, universities, placement organisations, regulatory bodies, professional organisations and other third parties where this is reasonably necessary for the provision of our services or permitted or required by law.

7. Why, where and how do we collect, hold, use and disclose personal information?

We collect, hold, use and disclose personal information for purposes including:

• providing supervision services;
• managing supervision arrangements;
• maintaining appropriate supervision records;
• supporting professional development;
• providing professional development resources and workshops;
• reviewing applications and documentation;
• providing application consultation;
• managing memberships and subscriptions;
• processing payments;
• managing bookings and attendance;
• communicating with clients, supervisees, supervisors and other service users;
• assessing and monitoring professional development and competency;
• meeting obligations under applicable professional and regulatory requirements;
• communicating with the Psychology Board of Australia, Ahpra and other regulatory bodies where authorised or required;
• responding to legal requests, subpoenas or regulatory requests;
• managing complaints and feedback;
• maintaining business and administrative records;
• improving our services;
• maintaining information security;
• conducting marketing and communications in accordance with applicable law; and
• complying with legal obligations.

We hold personal information in electronic systems used to deliver, administer and support our services.

Depending on the nature of the information and services provided, personal information may be stored in:

• our practice management and record-keeping systems, including Zanda;
• customer relationship management and workflow systems, including Monday.com;
• membership, learning and professional development platforms, including Kajabi;
• payment processing systems, including Stripe;
• Google Workspace and other approved business communication and document management systems;
• online meeting and videoconferencing platforms used to provide services;
• secure electronic devices and systems used by authorised Provisional Psychologist Hub personnel; and
• other approved service provider systems reasonably necessary to operate our services.

We take reasonable steps to ensure that access to personal information is limited to authorised persons and service providers who reasonably require access for the purposes described in this Privacy Policy.

Some of our technology and service providers may store or process information outside Australia. Further information about overseas storage and disclosure is provided in Section 20 of this Privacy Policy.

 

8. Board Approved Supervisors and independent contractors

Provisional Psychologist Hub engages Board Approved Supervisors as independent contractors to provide professional supervision and related services.

These supervisors are independent contractors and are not employees of Provisional Psychologist Hub Pty Ltd.

In providing services on behalf of Provisional Psychologist Hub, independent contractor Board Approved Supervisors may access and handle personal and sensitive information relating to supervisees and, where relevant, information about clients discussed as part of supervision.

Access is limited to information reasonably required for the supervisor to perform their professional and contractual responsibilities.

Board Approved Supervisors are required to comply with their professional, ethical, legal and contractual obligations relating to privacy, confidentiality, information security and record keeping. They must also comply with applicable Provisional Psychologist Hub policies and procedures when accessing or recording information within Provisional Psychologist Hub systems.

Board Approved Supervisors are independent contractors for employment and contractual purposes. However, when providing supervision services through Provisional Psychologist Hub, they access and handle personal and sensitive information on behalf of Provisional Psychologist Hub and in accordance with Provisional Psychologist Hub's information governance requirements.

Supervisors are provided with Provisional Psychologist Hub accounts and systems for the purpose of delivering services, including Provisional Psychologist Hub email accounts and access to Provisional Psychologist Hub's practice management and other approved systems. These accounts and systems are controlled and managed by Provisional Psychologist Hub.

Supervisors must only access, use, disclose and retain personal information to the extent reasonably necessary to perform their professional and contractual responsibilities for Provisional Psychologist Hub.

Supervisors must not create or retain duplicate copies of Provisional Psychologist Hub supervision records or case/session notes outside Provisional Psychologist Hub's designated systems, except where expressly authorised by Provisional Psychologist Hub or required by law.

Where a supervisor holds or has access to personal information on behalf of Provisional Psychologist Hub, the supervisor must assist Provisional Psychologist Hub as reasonably required to locate, assess and respond to requests for access or correction, privacy complaints, data breaches and other privacy matters.

The independent contractor status of a Board Approved Supervisor does not prevent Provisional Psychologist Hub from exercising control over personal information held within Provisional Psychologist Hub systems or held by the supervisor on Provisional Psychologist Hub's behalf.

9. Supervision records and case/session notes

Supervision is a professional service and appropriate records are maintained as part of the supervision relationship.

Supervision records may include case notes, discussions, competency information, professional development, assessment material, reports, reflective practice and other information relevant to the supervision relationship.

Supervision notes are maintained within the designated Provisional Psychologist Hub practice management system.

Independent contractor supervisors must not create or retain unauthorised duplicate copies of supervision notes outside Provisional Psychologist Hub's designated systems. This includes:

• saving copies to personal devices;
• saving copies to personal cloud storage;
• storing copies on USB devices;
• screenshotting notes;
• printing or exporting notes for personal storage;
• copying notes into personal documents;
• copying notes into personal email accounts; or
• storing notes in unauthorised note-taking applications or other systems.

This requirement exists to protect confidentiality, maintain data integrity and ensure appropriate access controls and record management.

10. Requests for supervision or case/session notes

Under Australian Privacy Principle 12 (APP 12) of the Privacy Act 1988 (Cth), individuals generally have a right to request access to personal information that an organisation holds about them, subject to applicable exceptions under the Privacy Act.

This means that a supervisee may request access to personal information about them held by Provisional Psychologist Hub, including personal information contained in supervision or case/session notes.

A supervisee may request access to supervision or case/session notes that relate to them.

Requests for supervision notes require careful consideration because the records may contain information relating to professional competence, ethical matters, third parties or other sensitive information.

Where a supervisee requests access to supervision notes, Provisional Psychologist Hub may require the relevant Board Approved Supervisor to discuss the request with the supervisee and consider any potential professional, ethical or legal issues associated with providing access.

The supervisor may be required to seek appropriate professional advice where necessary.

Supervision notes held within Provisional Psychologist Hub systems are not to be released directly by an independent contractor. Requests are to be referred to Provisional Psychologist Hub for consideration and management.

Where appropriate, Provisional Psychologist Hub may provide a copy of relevant supervision notes to the supervisor for onward provision to the supervisee, rather than providing the supervisee with access to the broader practice management record. This helps prevent unrelated administrative records, internal communications or other information from being inadvertently disclosed.

Access to supervision notes must not be relied upon as a substitute for the supervisee maintaining their own supervision log or other records required by the Psychology Board of Australia.

11. Complete requests for personal information under the Privacy Act

Individuals may request access to personal information held by Provisional Psychologist Hub about them.

A request for a complete record is broader than a request for session or supervision notes and may involve searching relevant Provisional Psychologist Hub systems and records.

This may include information held in systems such as:

• Zanda;
• Monday.com;
• Stripe;
• Kajabi;
• relevant email records;
• booking records;
• communication records;
• professional development records;
• supervision records; and
• other systems or records relevant to the request.

Where an individual makes an access request, Provisional Psychologist Hub will take reasonable steps to verify the identity of the requestor and clarify the scope of the request where necessary.

We may request government-issued identification and other information that can reasonably be checked against information we already hold.

We will review the relevant records and consider whether any information should not be disclosed, including information relating to other individuals or circumstances where an exception under applicable privacy law applies.

Where records contain personal information about third parties, we will consider whether disclosure would have an unreasonable impact on the privacy of those individuals and whether information should be redacted or otherwise managed before release. The OAIC confirms that APP 12 generally requires access to personal information held about an individual, subject to applicable exceptions.

We will provide access in a manner that is reasonable and practicable in the circumstances.

12. Important note about personal information about a supervisee and APP 12

Personal information about a supervisee is not limited to the information that the supervisee personally provided to Provisional Psychologist Hub.

For privacy purposes, personal information may include information or an opinion about an identified or reasonably identifiable supervisee, whether that information is true or not and whether it is recorded in a material form.

Accordingly, personal information about a supervisee may potentially include information contained in:

• supervision notes;
• case notes;
• progress records;
• emails;
• SMS or other communications;
• application documents;
• professional development records;
• attendance records;
• booking records;
• complaints or feedback;
• competency assessments;
• records of professional or ethical concerns;
• administrative records;
• payment or subscription records;
• internal records in which the supervisee is identified or reasonably identifiable; and
• records held across relevant Provisional Psychologist Hub systems.

This means that APP 12 access rights may extend to personal information about the supervisee contained within records that were created by a supervisor, staff member or other person, rather than only documents authored by the supervisee.

However, an access request does not necessarily mean that an individual receives an unredacted copy of every document in which their name appears. Information relating to other people, confidential third-party information and information falling within an applicable exception may need to be considered before access is provided.

The OAIC confirms that APP 12 requires an APP entity to provide access to the personal information it holds about an individual, including information that may also constitute another person's personal information, subject to applicable grounds for refusing access.

This is why Provisional Psychologist Hub will review records carefully before releasing information in response to an access request.

13. Access requests are not limited to a particular form

Individuals do not need to use a particular form or wording to request access to their personal information.

Requests may be made by contacting:

Provisional Psychologist Hub Pty Ltd
PO Box 6
Kilcoy QLD 4515
Email: [email protected]
Phone: 1300 604 685

We may ask the requestor to provide additional information to confirm their identity and clarify the information they are seeking.

We will endeavour to respond to access requests within a reasonable period and generally within 30 calendar days where practicable. The OAIC states that in most circumstances a reasonable period for responding to an APP 12 access request will not exceed 30 calendar days.

We will not charge a fee merely for making an access request. Where permitted by the Privacy Act, a reasonable charge may apply for providing access to information. Any applicable fee will be communicated before the information is provided.

14. Correction of personal information

Individuals may request correction of personal information that Provisional Psychologist Hub holds about them where they believe the information is inaccurate, out-of-date, incomplete, irrelevant or misleading.

Requests for correction can be made using the contact details in this Privacy Policy.

We will consider correction requests and take reasonable steps to correct information where required under applicable privacy law.

Where appropriate, we may retain an original record while adding or attaching corrected information so that the integrity of the historical record is maintained.

15. Third-party information

Our records may contain information about people other than the person making an access request.

This may include:

• clients discussed during supervision;
• other supervisees;
• supervisors;
• employers;
• university or placement staff;
• family members;
• other professionals; and
• other individuals who have provided information to us.

We will consider the privacy rights of third parties when responding to access requests.

Where appropriate, third-party identifying information may be redacted before records are released.

16. Third-party consent and information sharing

Information about a supervisee may be shared with their supervisor where reasonably necessary to provide supervision and meet professional and regulatory obligations.

Where a supervisor is outside Provisional Psychologist Hub, the supervisee may be required to provide relevant supervisor details and authorisation for appropriate communication.

Information about a supervisee may also be disclosed to an employer or another third party where the supervisee has provided appropriate consent, unless disclosure is otherwise authorised or required by law.

There are circumstances where information may be disclosed without consent, including where disclosure is required or authorised by law or necessary to meet applicable professional or regulatory obligations.

17. Regulatory and legal disclosures

Provisional Psychologist Hub may be required to disclose personal or sensitive information to regulatory, government, legal or other authorities.

This may include circumstances where information is requested by:

• the Psychology Board of Australia;
• Ahpra;
• a court or tribunal;
• law enforcement;
• a government authority;
• a regulator; or
• another body with lawful authority to request the information.

Board Approved Supervisors may also have independent mandatory reporting obligations under the Health Practitioner Regulation National Law.

Where Provisional Psychologist Hub receives a subpoena, formal regulatory request or other legal request for supervision or case/session notes held within our systems, the request must be referred to Provisional Psychologist Hub management for review and response.

18. De-identification of client information

Supervisees are expected to de-identify information about their clients wherever reasonably possible when providing information for supervision.

This includes removing or limiting identifying information that is not reasonably necessary for the supervision purpose.

Where client information is necessary to understand a clinical or professional issue, only information reasonably necessary for the purpose should be provided.

19. Use of third-party service providers

Provisional Psychologist Hub uses third-party technology and service providers to support the delivery and administration of our services.

These may include:

• Kajabi — e-commerce, professional development and online content;
• Stripe — payment processing;
• Zanda — practice management and record keeping;
• Google Meet — online supervision and videoconferencing;
• Monday.com — document submission, workflow and CRM functions;
• Brilliant Directories — supervisor directory/search functions;
• Dialpad — telephone and communications services; and
• other service providers used from time to time.

We select service providers having regard to privacy and security considerations. Third-party providers may have their own privacy policies and terms.

Where information is handled by a service provider on our behalf, Provisional Psychologist Hub remains responsible for managing the information in accordance with applicable privacy obligations to the extent required by law.

20. Overseas disclosure and storage

Provisional Psychologist Hub uses technology and service providers that may store or process personal information in Australia and overseas.

Personal information may be disclosed to, stored or processed by service providers located outside Australia. This may include the United States of America and countries within Europe, including through our use of Google Workspace and other technology and service providers.

Some service providers may use infrastructure, subcontractors or other service providers located in additional countries or regions. The location in which information is stored or processed may therefore vary depending on the service provider, the services being used and changes to the provider's infrastructure or subcontractors.

Where personal information is disclosed to an overseas recipient, Provisional Psychologist Hub will take reasonable steps to comply with its obligations under the Privacy Act 1988 (Cth), including the Australian Privacy Principles relating to overseas disclosures.

We will take reasonable steps to ensure that overseas service providers handle personal information in accordance with applicable privacy and security requirements.

Where practicable, we will update this Privacy Policy to reflect material changes to the countries or regions in which personal information is likely to be disclosed.

21. Cybersecurity and information security

Provisional Psychologist Hub is committed to protecting the confidentiality, integrity and availability of personal and sensitive information.

We take reasonable steps to protect information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

Measures may include access controls, password protection, secure systems, restricted staff access, appropriate user permissions and secure technology platforms.

Access to personal information is limited to authorised people who reasonably require the information to perform their duties.

22. User responsibilities

Individuals using Provisional Psychologist Hub systems are also responsible for taking reasonable steps to protect their own information.

Users must:

• keep login credentials confidential;
• not share account access;
• use appropriate device security;
• take reasonable precautions when using public or shared networks;
• ensure information supplied for supervision is appropriately de-identified; and
• not download, copy or store confidential Provisional Psychologist Hub records in unauthorised locations.

23. AI note-taking and electronic signing

Provisional Psychologist Hub recognises that Board Approved Supervisors may use technology approved or otherwise authorised in accordance with Provisional Psychologist Hub policies and procedures, including AI-assisted note-taking tools and electronic signing software, in the provision of professional services.

A Board Approved Supervisor may use an AI-assisted note-taking tool during supervision only where the supervisee has provided informed consent to the use of that technology.

Before obtaining consent, the supervisor should ensure that the supervisee is appropriately informed about the proposed use of the technology, including, where relevant, the nature and purpose of the tool and how information may be collected, processed or stored.

Supervisors must ensure that any technology used in connection with supervision complies with applicable privacy, confidentiality, professional, ethical and legal requirements.

Supervisors must not use AI-assisted note-taking tools or other third-party software in a manner that results in Provisional Psychologist Hub records or confidential information being stored, retained or disclosed through an unauthorised system.

Where AI-assisted note-taking technology is used, supervisors must take reasonable steps to ensure that only information reasonably necessary for the supervision purpose is processed.

The use of AI or other technology does not remove or reduce the supervisor's professional responsibility for the accuracy, appropriateness, confidentiality or security of supervision records.

Any final supervision notes must be reviewed by the supervisor and managed in accordance with Provisional Psychologist Hub's record-keeping requirements.

Electronic signing and other professional technology may also be used where appropriate and in accordance with applicable privacy, confidentiality, professional and legal requirements.

24. Marketing and communications

We may use personal information to communicate with individuals about services, professional development, memberships, supervision, workshops and other relevant information.

Where permitted by law, individuals who purchase products or services from Provisional Psychologist Hub may receive marketing communications.

Marketing communications may be managed using third-party systems such as Kajabi and other marketing platforms.

Individuals may opt out of marketing communications using the unsubscribe function provided in the communication or by contacting us.

Opting out of marketing communications will not prevent us from sending important administrative, service, transactional, regulatory or other communications that are reasonably necessary for the services being provided.

25. Website analytics and advertising technologies

Our websites may use technologies including:

• Google Analytics;
• Google Ads;
• Meta Pixel;
• cookies;
• tracking technologies; and
• similar analytics and advertising technologies.

These technologies may collect information about website visits, interactions, browsing behaviour, device information and other technical information.

We use this information to understand website usage, improve our services, measure marketing effectiveness and support advertising and communications.

Third-party providers may collect and process information in accordance with their own privacy policies and applicable settings.

26. Cookies

Our websites may use cookies and similar technologies to provide functionality, remember preferences, understand website usage and support analytics and advertising.

Users may be able to control cookies through their browser settings. Disabling certain cookies may affect website functionality.

27. Professional development and online workshops

Provisional Psychologist Hub provides professional development through online workshops, webinars, pre-recorded content, subscriptions, assessments, readings and other resources.

Information may be collected regarding:

• enrolment;
• attendance;
• participation;
• assessment completion;
• workshop access;
• professional development progress; and
• identity verification.

Government-issued identification may be collected where required for Masterclass attendance or other identity verification purposes.

28. Recording and online service delivery

Our services are primarily delivered online.

Supervision may be provided using Google Meet or another approved online platform.

Where recordings are proposed, any recording must be managed in accordance with applicable privacy, confidentiality, professional and legal requirements.

Individuals should not independently record supervision sessions or other confidential service interactions without appropriate authorisation and consideration of applicable privacy and professional obligations.

29. Data breach notification

Provisional Psychologist Hub has procedures for responding to suspected or actual data breaches.

Where a data breach is likely to result in serious harm and notification is required under the Notifiable Data Breaches scheme, we will notify affected individuals and the OAIC as required by law.

We will also take reasonable steps to contain, investigate and remediate a suspected data breach.

30. Retention and disposal of personal information

Provisional Psychologist Hub retains personal information for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate records, meet professional and regulatory obligations, comply with legal requirements, resolve disputes, manage complaints, protect our legal interests and fulfil other legitimate business purposes.

Different types of records may therefore be retained for different periods.

We do not retain personal information indefinitely where it is no longer required for any lawful purpose.

When personal information is no longer required and there is no legal, regulatory or other legitimate reason for retaining it, we will take reasonable steps to securely destroy or de-identify it.

31. Complaints about privacy

We take privacy complaints seriously and are committed to investigating concerns about the way we collect, hold, use, disclose or otherwise handle personal information.

If you believe that Provisional Psychologist Hub Pty Ltd has mishandled your personal information or otherwise breached your privacy, you may make a privacy complaint by contacting us using the details below.

Privacy Complaints

Provisional Psychologist Hub Pty Ltd

PO Box 6
Kilcoy QLD 4515

Email: [email protected]
Phone: 1300 604 685

We encourage privacy complaints to be made in writing where practicable so that we can clearly understand and investigate the concerns raised. However, you may contact us by telephone if you require assistance in making your complaint.

Please provide sufficient information about your concern to enable us to investigate the matter. We may contact you to request further information where reasonably necessary.

When we receive a privacy complaint, we will:

• acknowledge receipt of the complaint;
• record and assess the complaint;
• investigate the issues raised and review relevant information and records;
• where appropriate, seek information from relevant Provisional Psychologist Hub personnel, independent contractors or other individuals involved;
• take reasonable steps to resolve the complaint; and
• provide you with a written response outlining the outcome of our investigation.

We will endeavour to respond to privacy complaints within 28 days of receipt.

Where we are unable to complete our investigation within this timeframe, we will provide you with an update and advise you of the expected timeframe for our response.

Where appropriate, we may work with you to identify a reasonable resolution. If we identify that personal information has been mishandled, we will consider what steps are reasonably necessary to address the matter and prevent similar issues from occurring in the future.

Complaints relating to Board Approved Supervisors

Where a privacy complaint relates to a Board Approved Supervisor who provides services on behalf of Provisional Psychologist Hub, we may provide relevant details of the complaint to that supervisor where reasonably necessary to investigate and respond to the complaint.

We will take reasonable steps to ensure that any information shared during the investigation is limited to what is reasonably necessary for that purpose.

If you are dissatisfied with our response

If you are dissatisfied with the outcome of your privacy complaint, please let us know and we will consider whether any further review or action is appropriate.

You may also be able to make a complaint to the Office of the Australian Information Commissioner (OAIC). Further information about making a privacy complaint is available from the OAIC.

Making a privacy complaint will not affect your ability to make an access or correction request or exercise any other rights available to you under applicable privacy law.

32. Changes to this Privacy Policy

The most current version of this Privacy Policy will be available on our website. The date of the most recent review or update will be shown at the beginning of this Privacy Policy.

We encourage individuals to review this Privacy Policy periodically to remain informed about how we manage personal information.

Last Updated 1/09/2026 V1.0