Work for Us, Customer Support Officer

🌟 Join Our Team as an Administration & Customer Support Officer (Casual) 🌟

At Provisional Psychologist Hub, we’re passionate about supporting the next generation of psychologists as they complete their journey toward registration. We’re looking for a friendly, organised, and proactive Administration & Customer Support Officer to join our team in a casual role.

This position is all about making sure our clients have a smooth, positive experience with us – from their very first contact, through to their ongoing supervision journey. You’ll be the go-to person for scheduling, client support, and behind-the-scenes administration that keeps everything running seamlessly.

What you’ll be doing:

• Being the friendly first point of contact for our clients – responding to calls and emails promptly.
• Helping supervisees get set up, managing appointments, and keeping diaries running like clockwork.
• Supporting our supervisors and team with administration, compliance, and billing tasks.
• Keeping things organised – whether it’s client records, shared drives, or inboxes.
• Jumping in to support the admin team during busy times or when others are on leave.

 
What we’re looking for:

• Someone with a positive, professional, and can-do attitude.
• Excellent communication and organisational skills.
• Confidence juggling multiple tasks and deadlines.
• A team player who enjoys supporting others and solving problems.
• Strong attention to detail.
• Previous experience in administration or customer support is ideal.
• Someone who has a suitable, private and professional home office space with access to high speed internet.

 
Hours & flexibility:

• An average of 6 hours per week (5.5 hours plus a 30-minute break).
• You’ll need to be available each Friday during business hours.
• We’re flexible with start/finish times — choose between:
• 9:00 am to 3:00 pm
• 10:00 am to 4:00 pm
• 11:00 am to 5:00 pm
• Additional hours may be available from time to time to cover periods of leave.

 
Why you’ll love working with us:

• You’ll be part of a supportive and values-driven organisation.
• You’ll play a key role in helping provisional psychologists succeed.
• Flexible, predictable hours that fit around your life in a work from home environment.
• A chance to grow your skills in a collaborative, professional environment.

If you’re motivated, detail-oriented, and love making things run smoothly, we’d love to hear from you!

 
Apply using the link following and help us support the next generation of psychologists; https://forms.monday.com/forms/6af48458f6694d7eb71b937cecc6e017?r=use1